|
Remote Assistance
Optima
now offers our remote access services to our customers. When you
bring your machine in for service, we will happily add our automated remote
access icon to your desktop.
This shortcut will allow you to have immediate access to Optima's online assistance
without the need of downloading software. This will not allow us to
access your computer without your permission. Optima is
not able to initiate a session.
Just double click on the desktop icon,
fill in the blanks and then give us a call. We will then open a channel on
our end and ask you to click the connect button. Someone must be present
at your computer to grant an Optima technician access.
What Services can be Completed?
Optima can perform
many regular maintenance items such as:
-
We can add or delete software
-
We can run updates or add
software patches
-
We can clean up your hard
drive
-
We can defragment your hard
drive
In addition, we can work with you
interactively to:
-
Create or edit documents with
your existing software
-
Set up email accounts in your
Outlook or Outlook Express
-
Help you solve other software
issues
|
